Return Policy for Inclusive
At Inclusive, we want you to be completely satisfied with your purchase. If you have any concerns about a product you’ve purchased, please contact us and we’ll do our best to make it right.
1. Eligibility Criteria:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 07 days of the delivery date.
2. How to Initiate a Return:
- Contact our customer service team at inclusive.inn@gmail.com/03285399990 to initiate the return process. Please provide your order number and reason for the return.
- We will provide you with a return authorization and instructions on how to return the product.
3. Refund Options:
- You may choose between a full refund to your original payment method or store credit.
- Refunds will be processed within 10 business days of receiving the returned product.
4. Return Shipping:
- Customers are responsible for return shipping costs.
5. Exceptions:
- Used or opened products are not eligible for return.
- Gift cards and promotional items are non-returnable.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.
7. Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
8. Customer Service:
- Our customer service team is available 10am to 06pm assist you with any questions or concerns regarding returns or exchanges.
9. Legal Compliance:
- Our return policy complies with applicable consumer rights laws and regulations.
10. Contact Us:
- If you have any questions about our return policy, please contact us at inclusive.inn@gmail.com/03285399990
By implementing this return policy, you aim to provide clarity, fairness, and excellent customer service, which are essential for building trust and loyalty among your customers in the competitive online cosmetic market.
