- Processing Time:
- Orders are typically processed within 1-2 business days after order confirmation from customer side, excluding weekends and holidays.
- Shipping Methods and Rates:
- We offer standard shipping and prefer Postex Courier Service and expedited shipping options at checkout.
- Shipping rates are calculated based on the destination and weight of the package.
- Delivery Times:
- Standard shipping usually takes 05-06 business days for orders.
- Expedited shipping options are available for faster delivery.
- Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information.
- Shipping Restrictions:
- We currently provide shipping in Pakistan.
- Please note that certain items may have restrictions on shipping due to regulations or carrier policies.
Return and Exchange Policy:
- Eligibility:
- We accept returns and exchanges within 07 days of delivery.
- To be eligible for a return or exchange, the item must be unused, unopened, and in its original packaging.
- Return Process:
- Contact our customer service team at inclusive.inn@gmail.com/03285399990 to initiate a return or exchange.
- Provide your order number and reason for return/exchange.
- Our team will provide you with a return authorization and shipping instructions.
- Return Shipping:
- Customers are responsible for return shipping costs.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment within 10 business days.
- Damaged or Defective Items:
- In the unlikely event that your order arrives damaged or defective, please contact us immediately for assistance.
- We may require photo evidence of the damaged or defective item for verification.
- Non-Returnable Items:
- For health and safety reasons, certain items such as opened cosmetics and skincare products cannot be returned unless defective.
- Cancellation Policy:
- Orders may be cancelled within 2-3 hours of purchase before they are processed for shipping.
- Once an order is processed and shipped, it cannot be cancelled. Please follow the return process after receiving the order.
Additional Notes:
- Customer Satisfaction: We are committed to providing excellent customer service. If you have any questions or concerns regarding your order, shipping, or returns, please contact us and we will assist you promptly.
- Policy Updates: We reserve the right to update our Shipping and Return Policy as necessary. Any changes will be posted on our website.
- Legal Disclaimer: This policy does not affect your statutory rights under applicable consumer protection laws.
By placing an order with us, you acknowledge and agree to comply with our Shipping and Return Policy.
